The Mayfields Care Home, Norfolk
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2020-05-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families most is how staff genuinely invest in residents' happiness. They're particularly skilled at encouraging people to join in activities, gently drawing out those who might otherwise sit back. The home feels bright and well-organised, with pleasant gardens and seasonal decorations that create a cheerful atmosphere throughout the year.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness60
- Activities & engagement52
- Food quality52
- Healthcare58
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2020-05-14
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the December 2019 inspection. This covers training, care planning, access to healthcare, and food quality. The published summary does not include specific detail on any of these areas. There is no record of what dementia-specific training staff had completed, how often care plans were reviewed, or how food quality was assessed. The absence of detail in the published text means this rating cannot be fully interpreted without additional information from the home itself.Is this home caring?
The Caring domain was rated Good at the December 2019 inspection. This covers staff warmth, dignity, respect, and whether your parent's independence is supported. The published summary does not include any direct observations of staff interactions, no quotes from residents or families, and no specific examples of how dignity and privacy were maintained. A Good rating here means inspectors judged the standard to be met, but without the supporting detail it is not possible to say what that looked like in practice.Is the home responsive?
The Responsive domain was rated Good at the December 2019 inspection. This covers whether your parent would have a life at the home: meaningful activities, individual engagement, and end-of-life planning. The published summary does not include any specific detail about the activity programme, one-to-one engagement for people who cannot join group activities, or how the home responds to individual preferences and changing needs. A Good rating indicates the standard was met, but no supporting evidence was published.Is the home well-led?
The Well-led domain was rated Requires Improvement at the December 2019 inspection. This is the only domain to fall below Good and it covers management visibility, staff culture, governance, and whether the home learns from incidents and complaints. The published summary does not specify what the inspectors found to be inadequate, which actions were required, or what progress had been made by the time of the July 2023 monitoring review. The registered manager is named as Mrs Metisse Alice Wood and the nominated individual as Mr Viktor Zak, but no information about management tenure or staff culture is included in the published text.
Source: CQC inspection report →
What the evidence base says
The Mayfields provides specialist support for people with dementia, sensory impairments and physical disabilities. They care for adults both under and over 65. The team here shows particular expertise in creating a supportive environment for residents with dementia. They handle potentially difficult situations thoughtfully, helping residents feel comfortable without making anyone feel singled out. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Mayfields Care Home scores 62 out of 100, reflecting a broadly positive inspection across four of five domains, offset by a Requires Improvement rating for leadership and governance. The inspection findings are also now more than five years old, which means the picture here could have changed significantly.
Homes in East typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff genuinely invest in residents' happiness. They're particularly skilled at encouraging people to join in activities, gently drawing out those who might otherwise sit back. The home feels bright and well-organised, with pleasant gardens and seasonal decorations that create a cheerful atmosphere throughout the year.
What inspectors have recorded
Staff show real skill in supporting residents with dementia, managing challenging moments with tact and understanding. Families feel kept in the loop with regular updates and are welcomed warmly during visits. There's a sense that staff genuinely care about each resident's wellbeing, taking time to understand their preferences and needs.
How it sits against good practice
If you're looking for somewhere in Norwich that combines professional dementia care with genuine warmth, The Mayfields offers both in a well-maintained, engaging environment.
Worth a visit
The Mayfields Care Home, located in Tharston near Norwich, was rated Good overall at its last inspection in December 2019, with Good ratings across Safe, Effective, Caring, and Responsive domains. The Well-led domain was rated Requires Improvement, which is a meaningful flag: it means inspectors found that something in the way the home was managed and governed was not meeting the standard expected. Inspectors carried out a monitoring review in July 2023 and found no evidence requiring a new inspection at that stage, but that review was based on data and information rather than a visit to the home. The most important thing to be aware of is that these findings are now more than five years old. A lot can change in that time, including staffing, management, and the culture of a home. The Requires Improvement in Well-led means leadership was already a concern at the time of inspection, and you should ask directly what has changed since then. When you visit, ask to speak to the registered manager, Mrs Metisse Alice Wood, and find out how long she has been in post and what improvements were made following the 2019 inspection. The published report provides very little specific detail on what inspectors actually saw, heard, or recorded, which means almost everything of practical value will need to come from your own visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Mayfields Care Home, Norfolk measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Mayfields Care Home, Norfolk describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where thoughtful dementia care meets genuine family warmth
Compassionate Care in Norwich at The Mayfields Care Home
Finding the right care home means looking for somewhere that truly understands your loved one's needs. The Mayfields Care Home in Norwich brings together skilled dementia support with a genuinely welcoming atmosphere. Families describe a place where staff take time to know each resident personally, adapting their approach to help everyone feel comfortable and engaged.
Who they care for
The Mayfields provides specialist support for people with dementia, sensory impairments and physical disabilities. They care for adults both under and over 65.
The team here shows particular expertise in creating a supportive environment for residents with dementia. They handle potentially difficult situations thoughtfully, helping residents feel comfortable without making anyone feel singled out.
“If you're looking for somewhere in Norwich that combines professional dementia care with genuine warmth, The Mayfields offers both in a well-maintained, engaging environment.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Mayfields Care Home scores 62 out of 100, reflecting a broadly positive inspection across four of five domains, offset by a Requires Improvement rating for leadership and governance. The inspection findings are also now more than five years old, which means the picture here could have changed significantly.
Homes in East typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff genuinely invest in residents' happiness. They're particularly skilled at encouraging people to join in activities, gently drawing out those who might otherwise sit back. The home feels bright and well-organised, with pleasant gardens and seasonal decorations that create a cheerful atmosphere throughout the year.
What inspectors have recorded
Staff show real skill in supporting residents with dementia, managing challenging moments with tact and understanding. Families feel kept in the loop with regular updates and are welcomed warmly during visits. There's a sense that staff genuinely care about each resident's wellbeing, taking time to understand their preferences and needs.
How it sits against good practice
If you're looking for somewhere in Norwich that combines professional dementia care with genuine warmth, The Mayfields offers both in a well-maintained, engaging environment.
Worth a visit
The Mayfields Care Home, located in Tharston near Norwich, was rated Good overall at its last inspection in December 2019, with Good ratings across Safe, Effective, Caring, and Responsive domains. The Well-led domain was rated Requires Improvement, which is a meaningful flag: it means inspectors found that something in the way the home was managed and governed was not meeting the standard expected. Inspectors carried out a monitoring review in July 2023 and found no evidence requiring a new inspection at that stage, but that review was based on data and information rather than a visit to the home. The most important thing to be aware of is that these findings are now more than five years old. A lot can change in that time, including staffing, management, and the culture of a home. The Requires Improvement in Well-led means leadership was already a concern at the time of inspection, and you should ask directly what has changed since then. When you visit, ask to speak to the registered manager, Mrs Metisse Alice Wood, and find out how long she has been in post and what improvements were made following the 2019 inspection. The published report provides very little specific detail on what inspectors actually saw, heard, or recorded, which means almost everything of practical value will need to come from your own visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Mayfields Care Home, Norfolk measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Mayfields Care Home, Norfolk describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where thoughtful dementia care meets genuine family warmth
Compassionate Care in Norwich at The Mayfields Care Home
Finding the right care home means looking for somewhere that truly understands your loved one's needs. The Mayfields Care Home in Norwich brings together skilled dementia support with a genuinely welcoming atmosphere. Families describe a place where staff take time to know each resident personally, adapting their approach to help everyone feel comfortable and engaged.
Who they care for
The Mayfields provides specialist support for people with dementia, sensory impairments and physical disabilities. They care for adults both under and over 65.
The team here shows particular expertise in creating a supportive environment for residents with dementia. They handle potentially difficult situations thoughtfully, helping residents feel comfortable without making anyone feel singled out.
Management & ethos
Staff show real skill in supporting residents with dementia, managing challenging moments with tact and understanding. Families feel kept in the loop with regular updates and are welcomed warmly during visits. There's a sense that staff genuinely care about each resident's wellbeing, taking time to understand their preferences and needs.
The home & environment
The food here is home-cooked and tailored to individual needs, with staff providing gentle support during mealtimes when needed. Families consistently mention how clean and well-maintained everything is. The gardens and courtyard offer lovely outdoor spaces, while inside there's a strong programme of music and games that keeps residents engaged.
“If you're looking for somewhere in Norwich that combines professional dementia care with genuine warmth, The Mayfields offers both in a well-maintained, engaging environment.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
